Privacy Policy
Effective May 5, 2026
FL Collection ("we," "us") is a real estate brokerage operating in Puerto Rico. This policy describes what personal information we collect, how we use it, and who we share it with. We keep it straightforward because we believe you deserve clarity.
Information We Collect
We collect information you provide directly when you:
- Submit a contact form on our website (name, email, phone, message)
- Inquire about a listing or submit property details for a potential sale
- Respond to a lead ad on Facebook or Instagram
- Email or call us directly
We may also collect technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URL. This data helps us understand how our site is used and improve your experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about buying, selling, or developing property
- Send follow-up communications related to your inquiry (such as property updates or market information)
- Manage our client relationships and sales pipeline
- Improve our website and services
- Measure the effectiveness of our advertising
We do not sell, rent, or trade your personal information to third parties.
Service Providers
We use a small number of trusted service providers to operate our business. These providers only access your data as needed to perform their functions:
- HubSpot -- customer relationship management (stores contact records and inquiry history)
- Resend -- transactional email delivery (sends automated replies and follow-ups from updates.flowsystems.live)
- Cloudflare -- website hosting, security, and performance
- Meta (Facebook/Instagram) -- advertising and conversion tracking
Each provider maintains its own privacy practices. We encourage you to review their policies if you have concerns.
Cookies and Tracking
Our website uses essential cookies for basic functionality. We may also use the Meta Pixel to measure the performance of our advertising campaigns on Facebook and Instagram. The Meta Pixel collects data such as pages visited and actions taken on our site, which helps us show relevant ads and measure conversions.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality.
Data Retention
We retain your information for as long as it is relevant to our business relationship or as needed to comply with legal obligations. If you would like us to delete your information, contact us and we will process your request within a reasonable timeframe.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below.
Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy or how we handle your information:
- Email: hello@flcollection.io
- Phone: 787.922.0606